How it Works
From inbox to reply — in six steps
MailPilot connects to your mailbox, filters what matters, grounds answers using your knowledge base, and drafts (or sends) replies based on your approval mode.
1
Poll inbox
Connect Gmail via OAuth or use IMAP. MailPilot checks for new messages on a schedule or on demand.
2
Relevance check
An LLM scores each email and routes noise away—newsletters, promos, and cold outreach get skipped.
3
RAG lookup
For relevant messages, MailPilot pulls context from your RAG knowledge base (website + JSON).
4
Draft reply
MailPilot drafts a grounded reply using your tone, rules, and KB context—ready for review or auto-send.
5
Queue & approvals
If you choose approvals, drafts go to the queue. You can approve, edit, or reject before sending.
6
Send & audit
Replies send via Gmail API or SMTP. Everything is logged for visibility and traceability.